Delivery

Shipping costs  
For all our products we have determined the shipping costs based on weight, dimensions and courier, these are listed with each product.  
 
Ordering multiple items 
In case you order more than one product, the weight and dimensions of the products ordered are added together and this specifies the shipping costs. The total amount of shipping costs will be shown once you have placed all items in your shopping basket. 
 
Pick-up 
Of course you can also pick your order up free of charge at our pick-up point in Groenlo.

Shipping to other countries
In case you don’t live in The Netherlands, Belgium of Germany and are you interested in ordering from us? Please don’t hesitate to contact our customer service to discuss the possibilities. 

Important to know before receiving your order! 

Is the packaging or product broken, damaged or incomplete when it is delivered? 
  
When the product is damaged once it gets delivered by a carrier or courier, you must either refuse the delivery or make a note on the packing slip. We can use this packing slip to consult with our carrier or courier.  
 
What should you pay attention to when your product gets delivered?  
If you ‘sign’ a packing slip, you sign for good receipt of the goods. By doing so, you accept the delivery. Once you have signed, it is unfortunately no longer possible to respond to complaints. Please be aware of this before you sign: check the packaging and its content carefully even if the courier or driver is in a hurry and wants to leave as soon as possible. Will someone else receive the delivery if the goods? Please make sure that this person is informed properly and knows what he/she signs for.  
 
Delivery time 
In some cases, delivery can be delayed. When it is extremely busy for example, or when there are unforeseen circumstances with the carrier. This is a third party over which we have no influence unfortunately.  No rights can therefore be derived from the expected delivery date. Of course, we will do everything we can to make sure that you package shall be delivered as soon as possible.  

The Netherlands/Belgium 
The expected delivery time is stated separately for each article. If you order several items, please keep to the longest delivery time.
 
Packages up to 30 kg and smaller than 175 cm 
Your parcel shall be sent by our carrier DPD. On the day of delivery, you will receive email that contains a Track & Trace code. DPD will come passed your house once standard. In the unlikely event that you are not at home and neither are your neighbours, depending on the size (no longer than 100 cm and a maximum belt circumference of 300 cm) and weight (no heavier than 20 kg) of the parcel, the driver either will come back a second time, or you parcel gets delivered at a parcel shop where it can be picked up.  

When you live within a radius of 5 kilometres and your package is not too big, it shall be delivered at a parcel shop after 1 attempt. This shall be done the same day, or the next day. The driver will leave you a message on which you can find the parcel shop where you parcel can be picked up from. Once your parcel has been delivered to the parcel shop, you will also find the location via the Track & Trace code. Otherwise, your package shall be delivered the next working day. DPD will always keep you informed on the whereabouts of your package. Do you have some uncertainties? Please don’t hesitate to contact us. 

Packages heavier than 30 kg and larger than 175 cm  
These are usually delivered by our carrier TSN Groen. TSN will contact you to make an appointment for delivery. There are various options that you can book for a small fee, such as a specific time window and evening or weekend delivery. TSN delivers between 8 AM and 5 PM and has a delivery time for the Netherlands and Belgium of 2-5 working days.

Large or heavy orders shall be delivered on a pallet. These will be delivered with our carries Dachser. Usually, these orders are delivered withing 3-5 working days. Important to know is that Dachser will email you to schedule a delivery appointment. If your order has to be delivered to Belgium or Germany, this will be done by MTC Trans, Dusseldorp or Rhenus. They will also contact you for a delivery appointment.

Please note; packaging (such as pallets and boxes) will not be taken away by the carrier.  

Wadden Islands  
All Dutch transport rates listed are valid for the Netherlands with the exception of the Wadden Islands. When you would like to have products shipped to the islands, we can delivery up to the logistic point on the mainland. MaximaVida has the right to refuse delivery based on order size and/or geographical location.   

Pick up
You also have the option of collecting your order from our pick-up point in Groenlo. After you have placed your order through our web shop, you will receive an e-mail from us as soon as your order is ready. This email contains a link that allows you to plan your pick-up time. Don’t forget to bring straps, blankets and other materials to get your purchased products home without any damages.