Frequently asked questions

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Because our business is mostly focussed on online sales, we do not have an extensive showroom. We do have several pieces of furniture displayed on our premises. When you would like to view a specific item, please contact us by phone or email beforehand. Then we will take a look if the item is there!

You can find the dimensions of our products on the bottom left of the product detail page under the tab Product features. Are you looking for the dimensions of the packaging? Then look under Extra Information under Delivery for the exact dimensions.

• Find the products that you would like to order and place them into your shopping cart.
• Are all your products in the shopping cart and would you like to complete your order? Go to the shopping cart and click the 'continue to order' button.
• Now you can fill in your shipping details and method and click on the ‘pay’ button.
• You choose your preferred method of payment and complete your order.

Is it still not entirely clear to you? You can find more detailed information at the ‘ordering’ subject on our website.

You can easily place an order through our website. Is this not possible or do you have specific requirements? Then it is also possible to send us your order by e-mail. It is not possible to place an order by phone.

Still not entirely clear? On our website at the subject Ordering, you will find a detailed explanation of the ordering procedure. You can also call us anytime on weekdays!

For each item, you will find the actual stock numbers on the product detail page to the right of the price.

You can leave your e-mail address with the product of your choice and you will be notified automatically when it is back in stock! You will also see an indiaction of the expected delivery time under this entry field. So you know approximately when you can expect to hear from us. Unfortunately, it is not possible to order or reserve an item if it is out of stock.

We cannot change the content of your order. Changing the address or cancelling your order is possible as long as your order has not yet been processed in our warehouse. Please contact us by phone about the possibilities.

For all our products, we have calculated shipping costs based on weight, dimensions, carrier and country (The Netherlands, Belgium and Germany). These are indicated with each product.

When you have ordered more then one product, the weight and dimensions of the ordered items will be added up. This will be used to determine the shipping costs.

When your business is located in Belgium or a different EU country then the Netherlands, it is possible to place a VAT-free order. We would like to receive the following information via e-mail:

-       Company name
-       VAT number
-       Invoice address
-       Shipping address
-       The items (including item number) and the quantity you would like to order

We will contact you to finalise your order.

Please note: do not place an order via our website. The prices on our website always include VAT.

We use payment provider Mollie on our website. This gives you the following payment options: iDEAL, creditcard, Bancontact, SOFORT Banking, Bank transfer.  

Should you choose to collect your order at our shop in Groenlo, you will also have to possibility to pay by card.  

Here you will find more information about the payment process.

Paying in terms is not possible.

Once your order has been dispatched, your will receive the invoice for your order by e-mail. This is usually at the end of the afternoon.

You order will be dispatched within a few working days. You will find the delivery time for the item on our website. If you have ordered several items with different delivery times, please keep the longest delivery time in mind.

When it concerns the Dutch islands (Wadden eilanden), we deliver up to the logistic point on the mainland. MaximaVida retains the right to refuse delivery based on order size and/or geographical location.

Do you not live in the Netherlands, Belgium or Germany and you would like to order an item from our webshop? Please contact us at info@maximavida.com to discuss the possibilities.  

Unfortunately, it can happen that a part of the ordered items is missing. Sometimes, the part can be attached to another item or it will be delivered in a second item. But it can also happen that the item is incomplete. In this case, you can sent an email to info@maximavida.com. We would like to receive your order number, the item in question and a description of the part that is missing (preferably the number of the part from the assembly instruction). You will receive an answer from us within 3 working days.

Depending on the item (or items) you have ordered, your order will be delivered with DHL, DPD, TSN groen, Jos Dusseldop Transport or Dachser. This depends on the weight and measurements of your order.  

You can also pick up your order at our pickup point in Groenlo. During checkout, in the screen after "Payment," select "Pick up in store." Once you've placed your order through our webshop, we will send you an email when your order is ready for pickup. Please bring straps, blankets, or other materials to transport your products safely.

• Monday: 1 am to 5 pm
• Tuesday: 9 am to 5 pm
• Wednesday: 9 am to 5 pm
• Thursday: 9 am to 5 pm
• Friday: 9 am to 5 pm
• Zaterdag: Closed
• Zondag: Closed

You have chosen to collect your order from us in Groenlo. To be sure whether the item you ordered will fit in your car or whether you need to arrange a trailer, we have listed the dimensions and weight of the package in the "extra information" tab next to the product. So please check beforehand whether the box/boxes will fit to avoid disappointment.

Check all parts before starting assembly. Always report damage before assembly. We have made assembly instructions for most items, you will find these in the box.

We have created assembly instructions for most items. You will find these at the bottom left of the product detail page under the Assembly Instructions tab. For some articles we have also made an assembly instruction video. You will find these under the same tab.
Check all parts before you begin assembly. Always report damage before assembly.

With almost all MaximaVida furniture, assembly instructions are included in the packaging. You will also find assembly instructions with the relevant article on our website. It explains step-by-step how to assemble the furniture.

Tip: when assembling the furniture with the screws provided, do not tighten the screws all the way. Leave some slack until you have screwed in all the screws. Once all the screws are in, you can tighten everything. If one screw doesn't quite fit in one place, start with that one. Bend the furniture slightly so that the other screws will also fit.

If you still can't work it out, you can contact us via Skype, phone or e-mail and we will look at it with you. It is then useful to take photos of the parts so we can get a good idea of the situation.

Have you received all the parcels but is one item missing? Please let us know by sending an e-mail to info@maximavida.com and let us know which item it concerns. Please include your order number in your e-mail, this allows us to know which order it concerns. You can expect a response from us within 3 working days.

• Always use the original and undamaged packaging when you want to return an item, and pack them in the same way and order as you received them.
• Please make sure you return the item in its original state (not assembled and unused) and return it undamaged.
• Only use transparent tape, not duct tape or coloured tape, and do not write on the packaging.
• Always return goods delivered on a pallet on the same pallet and secure the goods.
• Take photo’s of your return shipment. Of the item as well as the packaging, and send it to us together with your order number. Should damage occur during transport, you can prove that you returned the item to us undamaged.
• Return your order within 14 days after receiving your order.
• Shipping costs of returning the order shall be paid by the customer.
  
  You will find more detailed information on the return process here.

After receiving your order, you have a 14-day trial period. The item can be returned within those 14 days, when it is in its original packaging and undamaged. The shipping costs for returning the item, will be paid by the costumer. Please send an e-mail to infor@maximavida.com when you want to return an item. We will provide you with further information on returning the item.  

Please send an e-mail to info@maximavida.com including your order number and a description of the damage and also a photo of the damage. Do not assemble the item and do not start using the items. We will process your e-mail and examine whether we can find a suitable solution.

Returns shall be checked on any damages and completeness. Once we have determined that the items was returned undamaged and unused, you will receive your refund no later than 14 days after receipt. When you return the complete order, we will also refund the shipping costs. The refund will be made via your original payment method. You will receive a confirmation from us by e-mail.

MaximaVida t.a.v. Retouren
Den Sliem 42
7141 JH Groenlo

Unfortunately, it can happen that a part of the ordered items is missing. Sometimes, the part can be attached to another item or it will be delivered in a second item. But it can also happen that the item is incomplete. In this case, you can sent an email to info@maximavida.com. We would like to receive your order number, the item in question and a description of the part that is missing (preferably the number of the part from the assembly instruction). You will receive an answer from us within 3 working days.

Outlet items are either discontinued goods, left-over items and damaged items. As there are many different reasons why an item ends up in our outlet, it is not possible to discuss about individual items. For that same reason, outlet items will not be sent. In other words, come over to Groenlo and have a look!

Outlet items can only be picked-up at our shop in Groenlo against a cash payment. Shipping outlet items is not possible.

Outlet items cannot be returned (no guarantee) and will not be shipped.  

In the product information of the relevant outlet item, we show the items in stock. Please note: these are not always up to date. Do you want to be sure that you won’t jump in the car for no reason? Call us or sent and email to outlet@maximavida.com for the most up-to-date outlet stock!